Smart Travel Solutions for Shenzhen Metro Line 6 & Line 12

The launch of Shenzhen Metro Line 12 and Line 6 Branch represents a major step forward in optimizing the city’s rail network:

• Line 12 eases traffic in central districts like Nanshan and Bao’an
• Line 6 Branch accelerates integration with the Lingguan area and strengthens regional connectivity with Dongguan, supporting a 1-hour commuting circle

With the new lines in operation, Shenzhen Metro’s total mileage now surpasses 530 kilometers, officially entering the “500-kilometer era.”

To support this rapid growth, Shenzhen Metro partnered with GRG Intelligent Technology Solution Co., Ltd. to implement cutting-edge smart travel solutions that enhance efficiency, service, and user experience.

 Digital Employee Customer Service

• China’s first metro digital employee, co-developed by Shenzhen Metro and GRG Intelligent
• Powered by AI technologies: ASR (Automatic Speech Recognition), TTS (Text-to-Speech), NLP (Natural Language Processing), Computer Vision, and Biometrics
• Deployed on smart customer service terminals and self-service ticketing machines
• Supports trilingual interaction: Mandarin, Cantonese, and English
• Handles tasks such as:

Voice inquiries

Station navigation

Ticket processing

E-invoice issuance

 Internet Ticketing System Platform

• Built entirely by GRG Intelligent, based on a dual-cloud architecture (Production Cloud + Management Cloud)

• Offers SaaS-leveldeployment with more than 50 subsystems including:

  Digital RMB support

  Face recognition

  Independent QR code generation

  Voice interaction modules

 Core Hardware Modules

• Smart gate terminal software enables “face-code interoperability” for seamless passenger flow
• Proprietary banknote and coin recycling modules ensure efficient cash handling at stations

• Deployed extensively across Line 6 Branch stations

  
  

• Enhanced Travel Experience: Delivers a smarter, faster, and more intuitive service for passengers
• Operational Optimization: Improves resource allocation, reduces manual workload, and cuts costs
• Seamless Integration: Supports regional development and metropolitan transit integration
• Future-Ready Infrastructure: Lays the foundation for Shenzhen’s digital and intelligent metro evolution

The successful deployment of smart solutions on Shenzhen Metro Line 6 Branch and Line 12 showcases Guangzhou GRG Intelligent Technology Co., Ltd.’s leadership in intelligent urban transportation. This project marks not only a technological achievement but also a strategic milestone in building smarter, more connected urban transit ecosystems.