FAQs-GRG Intelligent Technology Solution Co., Ltd.

Q

What types of cash handling modules do you offer?

A

We provide modules for cash acceptance, dispensing, and recycling, suitable for self-service payment systems, self-checkout systems, self-service kiosks, and self-service terminals, etc.

Q

Can these modules detect counterfeit notes and handle mixed denominations?

A

Yes, most models utilize advanced multi-spectral CIS and magnetic detection technology to efficiently process mixed denominations.

Q

Which currencies are supported?

A

Supports most currencies, please contact us for details. Unsupported currencies can be customized upon request, and new banknote firmware can be freely updated.

Q

How many denomination circulation can this product support?

A

The number of denomination circulation supported depends on the number of circulation drums configured for the product. Each circulation drum supports one denomination circulation.

The conventional mainstream configuration includes 4 circulation drums, which can support 4 types of denominations. For additional denominations, please provide detailed project information to our team. Our specialists will evaluate your requirements and develop a customized implementation plan.

Q

Does you offer customization?

A

Yes. Our R&D team will first evaluate the actual situation and specific requirements of your project, and provide a tailored solution following the assessment.

Q

Do your products support future currency updates?

A

Yes, the currency update service is free of charge. We recommend that customers provide sample banknotes of the new currency. Our algorithm team will develop and update recognition algorithms specifically for the new currency.

Q

Do you provide APIs or SDKs for integration?

A

Yes, we provide APIs and SDKs to support seamless integration.

Q

Why does the palm scanner show IP address 127.0.0.1 when scanning the provided QR code?

A

If the device shows this IP address, that means it fails to connect to the internet. Please first refer to the user manual to set up the network connection and ensure the device is successfully connected to the internet.

Q

What’s the default IP address of the palm scanner?

A

Please contact our sales representative to obtain the QR code for querying the device's IP address.

Q

Do you have distributors in my region?

A

Our distribution network is still expanding in some areas. Please contact us to confirm if there is a distributor in your region.

Frequently Asked Questions